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Please Read First when setting up online requests

Before you begin:

• ✔️ You must register on Pippo first. If you haven’t, click here to register.

• 📅 In 2025, we are trialling Pippo for medication requests, which means:

  • Only repeat medications can be requested online.

  • You cannot request new medications this way.

  • Some patients may be asked to come in for a medication review.

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How to Request Your Medication

 

Step 1: Log in to Pippo

Go to https://app.pippo.ie
Enter your email and password.
Click Log In.

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Why this matters:
This protects your medical information and links directly to your GP records.

 

Step 2: Click “Request Medication”

On your Pippo homepage, click the button that says “Request Medication”.

 

Why this matters:
This brings you to the part of the system that connects with your prescription history.

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Step 3: Choose the Medications You Need

You’ll see a list of your regular (repeat) medications.
Tick the ones you want to request.

 

Why this matters:
You can only request items that have been approved for repeat by your GP.

 

Step 4: Add a Note (Optional)

There’s a space to write a note to the GP or pharmacist.
For example:
“I’m going away soon – can I get 2 months instead of 1?”

 

Why this matters:
If something has changed or you have a request, this helps the GP understand what you need.

 

Step 5: Choose Where to Send the Prescription

You can select your preferred pharmacy from the dropdown list.
Make sure you choose the one you want to collect from.

 

Why this matters:
This ensures your medication gets sent to the right place, without delays.

 

Step 6: Submit Your Request

Click “Send Request” or “Submit”.
You’ll get a confirmation message.

 

Why this matters:
This tells you the request has been sent to the practice safely and securely.

 

How Long Will It Take?

Please allow 3 working days (72 hours) for the practice to process your request.
If it’s urgent, please call the practice directly.

 

 

What Can’t I Do on Pippo (Yet)?

• ❌ You can’t request a new medication.

• ❌ You can’t change doses or add something new.

• You might be asked to book a review if it’s been a while.

 

Need Help?

If you get stuck or the request is declined:

📞 Call the practice
📧 Or email [Insert admin email]
We’ll be happy to help you sort it out.

You can also now fill in the following form to request an appointment